Worst Supplier – Completely Unprofessional!
This was the worst supplier experience I’ve ever had. I ordered dresses 146 cm long, but they arrived at only 139 cm—a huge and unacceptable difference. When I complained, they refused to take responsibility, claiming they measured before shipping. But the reality is what I received was wrong.
At first, Alicia Chen was responsive, but once I raised concerns, she stopped replying or just said “OK”, offering no solutions. She also refused a refund.
To make it worse, we ordered a 4.5 cm logo, but they made it 8 cm without asking. When questioned, they simply said it wasn’t possible, yet they never informed us.
This factory is unprofessional, unreliable, and careless. Expect wrong measurements, poor communication, and no accountability. Avoid them at all costs!